Exchanges + Returns We strongly believe in our products and want every LNDR customer to be satisfied. We offer the following for those times where you’re not completely satisfied with your goods: – Return the product(s) for a full refund or exchange of the purchase price within 28 days of receipt PROCESS: 1/ Log back into your account by following this link – MY ACCOUNT or if you checked out as a Guest CLICK HERE 2/Choose the Exchange or Return option and let us know the reasoning and notes for your exchange or return and submit. 3/Once submitted you will receive an email notification of your return request and instructions. Returning your parcel from is free of charge. Enclosed in your order will be one UPS shipping label. Please repack your item in the reusable LNDR packaging and attach the printed address label to the outside of the parcel. 4/ Booking your collection online, Follow this UPS link Schedule a Pickup Add UPS waybill number, you will find this on your return label. Schedule pick up and choose your time slot If you have any questions, please email [email protected] 5/ Booking your collection by phone, Call UPS customer service 1-888-742-5877 and set up a collection, quoting your waybill number If you have any questions, please email [email protected] 6/ Orders returned, can take up to 5 days to be delivered and refunds will be processed within 5 working days of receipt. 7/ You will receive an email notification once your refund has been credited. Address all returns to: LNDR RETURNS c/o BERGEN LOGISTICS 299 THOMAS E DUNN MEMORIAL HIGHWAY RUTHERFORD, NJ, 07070 RETURNS POLICY Refunds are only applicable to cost of product: original shipping fees will not be refunded. All item(s) must be returned within the 28 days of receipt. All items must come back in original and re-saleable condition, i.e. not be worn, altered or washed, with no stains, markings, pulls or snags, and must have all original LNDR tags attached. We will send you an email to notify you that we have received your returned item. Following an inspection, please allow up to 14 business days for us to process your exchange or refund. Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer. EXCHANGE POLICY If you would like to exchange your product(s), you will be able to do so within 28 days of receipt of your order. Please email LNDR directly at [email protected] to request your replacement product(s). And if the products(s) are available LNDR will despatch your exchange free of charge.