Exchanges + Returns We strongly believe in our products and want every LNDR customer to be satisfied. We offer the following for those times where you’re not completely satisfied with your goods: – Return the product(s) for a full refund or exchange of the purchase price within 28 days of receipt PROCESS: 1/ Log back into your account by following this link – MY ACCOUNT or if you checked out as a Guest CLICK HERE 2/Choose the Exchange or Return option and let us know the reasoning and notes for your exchange or return and submit. 3/Once submitted you will receive an email notification of your return request and instructions. 3/ Returning your items, If you are returning your parcel from the U.K, this is free of charge. Enclosed in your order will be one DHL shipping label. Please repack your item in the reusable LNDR packaging and attach the printed address label to the outside of the parcel. If you are sending from outside the U.K, (as per our return policy) you will be responsible for the cost and shipment of the returned goods. LNDR recommend you use a tracked delivery service and ensure you have proof of your despatch. We shall not be held responsible for non-delivery of returned goods. 4/ Booking your collection online, Follow this DHL link eReturn Shipment Add DHL waybill number, you will find this at the bottom of your return label. This will be a 10 digit number Schedule pick up and choose your time slot If you have any questions, please email [email protected] 5/ Booking your collection by phone, Call DHL customer service 08442480844 and set up a collection, quoting your waybill number If you have any questions, please email [email protected] 6/ Orders returned from the U.K can take up to 5 days to be delivered and refunds will be processed within 5 working days of receipt. Orders outside the U.K will be subjected to a longer time frame. Please allow 14 days for return and refund credit. 7/ You will receive an email notification once your refund has been credited. Address all returns to: LNDR RETURNS 31A CORSHAM ST LONDON N1 6DR RETURNS POLICY Refunds are only applicable to cost of product: original shipping fees will not be refunded. For regions outside the UK, the recipient is responsible for paying for return shipping costs. Please consider using a trackable shipping service. LNDR does not accept responsibility for any item lost on return. Customs duties and sales taxes are non-refundable through LNDR. All item(s) must be returned within the 28 days of receipt. All items must come back in original and re-saleable condition, i.e. not be worn, altered or washed, with no stains, markings, pulls or snags, and must have all original LNDR tags attached. We will send you an email to notify you that we have received your returned item. Following an inspection, please allow up to 28 business days for us to process your exchange or refund. Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer. EXCHANGE POLICY (UK & Rest of the world) If you would like to exchange your product(s), you will be able to do so within 14 days of receipt of your order. Please email LNDR directly at [email protected] to request your replacement product(s). And if the products(s) are available LNDR will despatch your exchange free of charge.