FAQ

ORDERING & SHIPPING

  • Can I change or cancel my order?

    We process the orders as quickly as possible, so we will do our best to accommodate your request. Please contact our Team at [email protected] with any changes or cancellations you want to make.

  • How long until my order is shipped?

    If you place your order before 12pm GMT your order will be processed the same business day. Orders placed after 12pm GMT will be processed the next business day.

  • What are your shipping methods?

    We offer next day delivery for orders placed in the UK before 12pm GMT – £5.00.

    Rest of the world we offer 4-5 day express shipping – £8.00

    Spend over $200, and shipping is on us!

    Note: If you place your order on a Friday after 12pm GMT your order will be shipped not be shipped until the following Monday.

  • Where do you ship from?

    For all orders (except US) we ship from the UK. From time to time we may fulfill your order from the LNDR HQ so it can be shipped out to you as soon as possible.

RETURNS & EXCHANGES

  • What is your return policy?

    Returns are accepted up to 28 days of receipt. All items must come back in original and re-saleable condition, i.e. not be worn, altered or washed, with no stains, markings, pulls or snags, and must have all original LNDR tags attached.

    Refunds are only applicable to the cost of product: original shipping fees will not be refunded.

    For regions outside of the UK, the recipient is responsible for paying for return shipping costs. Please consider using a trackable shipping service. LNDR does not accept responsibility for any item(s) lost on return. Customs duties and sales taxes are non-refundable through LNDR.

    We will send you an email to notify you that we have received your returned item. Following an inspection, please allow up to 10 days, depending on volume, for us to process your exchange or refund. Exchanges only apply for the same item in a different size/colour.

    Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.

    We are dedicated to creating technical product that lasts. If your product fails to perform or is damaged due to a material or manufacturing error, we’ll replace it or work with you on another solution.

  • How do I start my refund/exchange process?

    To request a return, please log into your Account or Guest. Choose the exchange or return option and let us know the reasoning and notes for your exchange or return and submit. Once submitted you will receive an email notification of you return request and instructions.

  • Where can I find my shipping label?

    We offer free returns to all UK customers. Please find your returns label enclosed in your original package.

    If you are sending from outside the UK (as per our return policy) you will be responsible for the cost and shipment of the returned goods. We recommend you to use a tracked delivery service and ensure you have proof of your dispatch. LNDR shall not be held responsible for non-delivery of returned goods.

    Address all returns to:
    LNDR RETURNS
    31A CORSHAM ST
    LONDON
    N1 6DR

  • How do I book my DHL Collection

    We offer all UK customers free returns. Please use the return label enclosed in your original package to send back the product(s) you would like to exchange/return.

    To book your DHL Collection please follow this DHL link eReturn Shipment. Add your DHL waybill number, you will find this at the bottomof your return label. This will be a 10 digit number. Then schedule a pick up and choose your time slot.

    If you have any further questions, please email [email protected] and we will do our best to help!

  • How long does a return or exchange take to process?

    We will send you an email to notify you that we have received your returned item. Following an inspection, please allow up to 10 days, depending on volume, for us to process your exchange or refund. Exchanges only apply for the same item in a different size/colour.

    Refund requests on purchases made via third-party affiliates must be direct to the appropriate retailer.

  • When will I receive my exchange?

    If you would like to exchange your product(s), please email LNDR directly at [email protected] to request your replacement product(s). And if the product(s) are available LNDR will despatch your exchange free of charge.

    Please allow up to 1-2 weeks for us to get your exchange back to you. Once we have received your items, we’ll send the exchange out as soon as possible.

  • What if my item is incorrect/faulty?

    If you have received a damaged/faulty/incorrect item please contact us at [email protected] with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take it from there!

PRODUCT

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