Shipping, Delivery, Returns and Exchanges

FREE SHIPPING FOR ALL ORDERS OVER £200

United Kingdom

  • Next day delivery + Free Returns within 12 days – £5.00
  • Please note – Next day delivery if order is placed before 12pm
  • Exchanges will be despatched free of charge

Rest of World

  • Express 4 to 5 Working Days – £8.00
  • Please note – LNDR do not offer Free returns outside of the U.K. However will despatch exchanges Free of charge.
  • Exchanges will be despatched free of charge

U.K orders received before 12pm Monday to Friday, will be shipped the next working day. All prices shown on the website are inclusive of UK VAT.

European and international orders will be delivered between 4-5 days by courier, Shipping times may vary due to customs clearance for International.

All countries outside of the EU will be delivered on a delivery duty unpaid (DDU) basis. Therefore the customer will be liable to pay for local sales tax or import duty which may apply to the purchase. These fees are calculated by customs officials per country as deliveries enter the port, and are difficult to estimate prior to shipment.

LNDR cannot be held responsible should custom authorities either confiscate or charge import duty.

Please ensure that your shipping address is correct. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, LNDR cannot be held responsible for lost or stolen packages. Please note that we do not deliver to PO Box addresses.

RETURNS POLICY

Return your product(s) for a full refund of the purchase price within 12 days of receipt of your order.

We offer free returns ONLY within the UK. We include one free return shipping label in each order delivered within the UK.

For regions outside the UK, the recipient is responsible for paying for return shipping costs. If you require an exchange LNDR will happily despatch the replacement item free of charge.  lease consider using a trackable shipping service. LNDR does not accept responsibility for any item lost on on return. Customs duties and sales taxes are non-refundable through LNDR.

Simply repackage the unwanted items. LNDR reuseable packaging return the item to your closest DPD Pick Up Shop. Please visit www.dpd.co.uk/apps/shopfinder to find your nearest shop. LNDR advise you ask for proof of despatch, as we shall not be held responsible for non-delivery of returned goods.

Refunds are only applicable to cost of product: please note original shipping fees will not be refunded.

All item(s) must be returned within the 12 days of receipt. All items must come back in original and re-saleable condition, i.e. not be worn, altered or washed, with no stains, markings, pulls or snags, and must have all original LNDR tags attached. Otherwise will not be accepted.

Please apply for a refund request and you will receiver an email to notify you to send the item back . Following inspection, please allow up to 28 business days for us to process your exchange or refund. You will receive a confirmation email one your refund has been processed.

Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.

EXCHANGE POLICY (UK & Rest of the world)

If you would like to exchange your product(s), you will be able to do so within 12 days of receipt of your order. Please email LNDR directly at [email protected] to request your replacement product(s). And if the products(s) are available LNDR will despatch your exchange free of charge.